Shipping

All orders are shipped on the next business day.

Shipping Times

 

Germany: 1–3 business days (Registered Shipping) / 5–10 business days (Standard Mail Shipping)

EU: 3–7 business days

International: 5–10 business days (Registered Shipping) / 30–60 business days (Standard Mail Shipping)

Given current global instability, delivery could take longer than usual.

Shipping Costs

 

       Registered Shipping (with UPS)

  Standard Mail delivery (with Deutsche Post)

   Germany

                                5 EUR

                               2 EUR

   EU

                                                 15 EUR for Apparel / 10 EUR for Magazine

   International

                               25 EUR

                              10 EUR

***We offer free shipping on all orders over 200 EUR in Germany and over 250 EUR worldwide.

NOTE: Shipping companies charge all import sales taxes, customs duties, and handling charges separately for each country. Customers are responsible for any banking charges that may be incurred for international orders. In the case of a return, customs duties, import sales taxes, and handling charges cannot be refunded.

If you have any further questions, please email us at [email protected]

Returns

Any item purchased from 032c.com can be returned within 14 days of its delivery date.

– Products must be returned in their original condition, with original tags and packaging.

– ALL returns and exchanges must be registered here! 👈

– International customers can return parcels using any postal service. Until they arrive to us, please keep all proof of dispatch.


Refunds (if applicable)

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds are typically processed and credited to the original method of payment within 5 working days.

Please note that your return may be affected during peak periods (e.g. holidays, sale and new releases).

Return Shipping

Customers are responsible for paying the shipping costs of returning an item.The cost of return shipping will be deducted from your refund (i.e. €5 Germany, €15 EU, and €25 International).

We do not guarantee that we will receive your returned item.

Late or missing refunds (if applicable)

It may take some time before your refund is officially posted. If you believe you haven’t promptly received a requested refund, please check your bank account once again. If your bank account still doesn’t show the refund, please contact your credit card company. If you’ve done all of this and you still have not received your refund, please contact us at [email protected]

Exchanges (if applicable):

We only exchange items for the same item in a different size. To exchange an item for another size of the same item, please register here. If you want to exchange an item for a different item, please return the item for a refund, then place a new order.

Socks and underwear are exempt from refund or exchange for hygienic reasons. Gift cards are also non-refundable.

If you have any further questions, please email us at [email protected]

Deeper

  • The Aggressive Attacker: An Interview with Chess Grandmaster Judit Polgár

    Expanding on the themes of 032c's AW 21-22 collection "Maria," which drew inspiration from an imagined game of chess – we interviewed a real Grandmaster, Judit Polgár. As one of the greatest players in the world, Polgár spoke about how the rules of chess apply to everyday life and how technology has forever changed the game. More